3CX Phone System

The Digital Receptionist in 3CX acts as a virtual assistant that answers incoming calls and directs them to the appropriate department or extension without needing a human operator.

Customisable Menus: Create multi-level menus (e.g., “Press 1 for Sales, 2 for Support”) tailored to business hours or holidays.

Time-Based Routing: Automatically change greetings and call flow based on time of day, such as business hours, after-hours, or weekends.

Multi-language Support: Play greetings in different languages depending on caller origin.

Voicemail & Callback Options: Route to voicemail or offer callback requests when staff are unavailable.

The 3CX Mobile App extends the full power of your office phone system to your smartphone, ensuring seamless communication whether you’re in the office, working remotely, or on the go. Available for iOS and Android, the mobile app includes:

Full VoIP Functionality: Make and receive calls using your business number via Wi-Fi or mobile data.

Chat & Presence: Message coworkers, check their status (available, busy, away), and set your own availability.

Push Notifications: Receive call and message alerts even when the app is closed, without draining battery.

Video Calling: Start or join video calls and meetings from anywhere.

Secure & Encrypted: TLS and SRTP encryption ensure calls and data are secure.

Call History & Voicemail Access: Listen to voicemails, check missed calls, and redial contacts easily.

QR Code Provisioning: Set up the app quickly by scanning a QR code provided by your 3CX admin.

The mobile app allows your team to stay connected, look professional, and remain productive from virtually anywhere.

Ring Groups allow incoming calls to be distributed to a group of extensions based on defined rules – ensuring that no call goes unanswered and the right person picks up quickly. This is essential for sales teams, support desks, or any shared department.

Simultaneous or Sequential Ringing: Choose whether all phones ring at once or in a specific order until someone answers.

Fallback Options: Route calls to voicemail, another group, or an external number if no one answers.

Custom Music on Hold or Greeting: Set different tones or messages specific to each group.

Time-Based Routing: Send calls to different hunt groups depending on the time or day.

This feature ensures efficient call distribution, reduces wait times for callers, and improves team responsiveness.

Call Recording in 3CX is a built-in feature that allows businesses to automatically or manually record phone calls for training, compliance, dispute resolution, and quality assurance.

Automatic or On-Demand Recording: Record all calls system-wide or enable users to start/stop recordings manually during a call.

Flexible Recording Rules: Apply recording to specific extensions, queues, or inbound/outbound calls only.

Secure Storage: Recordings are saved securely on the 3CX server or external storage. Files can be encrypted to meet data protection standards.

Access Control: Administrators can restrict who has permission to access, playback, or download call recordings.

Search & Playback: Recordings can be accessed through the 3CX web client or management console, with search options by date, extension, or caller ID.

Compliance Support: Play legal disclaimers to notify callers of recording, and set retention policies for GDPR or other regulatory requirements.

Archiving & Cleanup: Automatically archive or delete old recordings based on schedule to manage storage effectively.

This feature is ideal for businesses that need a reliable way to monitor service quality, resolve disputes, or maintain legal records of conversations.

3CX offers seamless CRM Integration with popular customer relationship management platforms to streamline workflows, improve customer interactions, and enhance agent productivity.

Screen Pop-Ups: Automatically open the customer’s record in your CRM when a call comes in, giving agents instant context.

Call Journaling: Automatically log inbound and outbound calls in the CRM, including call duration, time, and caller details.

Contact Synchronisation: Match inbound numbers with existing CRM contacts to display names instead of just numbers.

Click-to-Call: Make calls directly from within the CRM interface with a single click – no need to dial manually.

Custom Integrations: Use built-in templates for CRMs like Salesforce, HubSpot, Zoho, Microsoft Dynamics, and others, or create custom integrations using 3CX’s API and integration tools.

Lead Tracking & Reporting: Improve sales follow-up and tracking by linking calls to leads and opportunities automatically.

This integration helps unify communication and sales systems, speeds up customer service, and gives staff the insights they need during every call.

Beyond the core features, 3CX includes a wide range of powerful tools and conveniences that make it one of the most flexible and cost-effective phone systems available today.

Web Client & Desktop App: Make and receive calls, check presence, manage voicemail, chat, and schedule video meetings – all from a modern browser or desktop interface.

Integrated Live Chat & WhatsApp: Add live chat to your website and connect WhatsApp messages directly to your 3CX system, allowing agents to handle all communications in one place.

Video Conferencing: Host secure, browser-based video meetings with screen sharing, chat, and recording options—no downloads or third-party tools required.

Presence & Status Control: Instantly see who is available, on a call, or away. Users can set custom status messages and control how calls are handled based on their availability.

Softphones & IP Phone Support: Use 3CX with IP desk phones, desktop softphones, or mobile devices – whichever suits your workflow.

Fax to Email: Receive faxes as PDFs in your email inbox, eliminating the need for physical fax machines.

Call Reporting & Wallboards: Generate detailed reports on call activity, queue performance, and agent stats. Use live wallboards for real-time call centre visibility.

Scalability & Remote Working: Designed to support small teams or thousands of users, 3CX is cloud-ready and ideal for hybrid or fully remote teams.

Secure by Design: Features include encryption, automatic blacklisting, global IP blocking, and anti-fraud protection for peace of mind.

Whether you’re a small business or an enterprise, 3CX delivers a unified communications platform that grows with you – without the heavy licensing fees or hardware lock-in.