A clear monthly price
The Digital Voice service is £15 per month, including VAT. We will confirm call pricing and your service terms before you order.
Switch to Digital Voice
Move your landline calls to the internet for £15 per month, including VAT. Choose our free mobile app or use our included digital adapter with your compatible analogue phone.
- £15 per month, including VAT
- Free mobile app or digital adapter included
- Get ready for the analogue switch-off
A choice of ways to call
Use our free mobile app, or choose our included digital adapter to connect a compatible analogue phone to your internet connection.
Help with the switch
Speak to our team about your current line, the equipment you use and what you need to do before moving to digital.
Time until 31.01.2027
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BT Openreach switch-off deadline
Your analogue line is going digital
BT plans to retire its old landline network by 31 January 2027. If your analogue line uses the BT Openreach network, plan your move before then. Your provider may switch your line earlier; other networks have their own timetables.
Digital Voice carries your calls over an internet connection, so you can move away from the old analogue phone network.
Your phone, your choice
Choose the way to make and receive calls that suits you.
Use the free mobile app
Make and receive your Digital Voice calls through our mobile app, using Wi-Fi or a mobile data connection.
- No separate desk phone needed
- Use a compatible smartphone
- The app is free with your service
Use your analogue phone
Our digital adapter connects a compatible analogue phone to your internet connection, so you can keep using a familiar handset.
- Digital adapter included with this option
- Compatibility checked before you switch
- Requires working internet and mains power
How we help you switch
From your current line to a digital phone service.
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Tell us about your line
Share your existing phone number, postcode and any equipment connected to the line. We will check what you need for the move.
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Choose how to call
Choose the mobile app or the digital adapter. We will confirm compatibility, call pricing and the terms before you order.
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Connect & test
We will guide you through setup and testing. Speak to us before cancelling your old line, especially if you want to keep your number.
Digital Voice questions
What is included for £15 per month?
The Digital Voice service costs £15 per month, including VAT. Choose our free mobile app or our included digital adapter for compatible analogue phones. We will confirm call pricing and contract terms before you order.
Can I keep my existing phone and number?
Our digital adapter lets you use a compatible analogue phone. Tell us your phone model and the number you want to keep so we can check compatibility and whether your number can be transferred. Do not cancel the existing line before the transfer is agreed.
Do I need an internet connection?
Yes. The adapter needs a working internet connection and mains power. The mobile app needs a compatible smartphone with Wi-Fi or mobile data; your usual mobile data charges may apply.
What happens in a power cut or internet outage?
A phone connected through the adapter will not work if its power or internet connection is lost, unless suitable backup is in place. Keep a charged mobile available for emergency calls where there is mobile coverage. Tell us before switching if you rely on your landline or cannot use a mobile, so we can discuss your needs and backup arrangements.
What about care alarms, security alarms or other equipment?
Equipment that uses an analogue phone line may need to be changed. Contact the equipment provider to check compatibility before switching, and tell us about any care alarms, pendants or other connected equipment when you enquire.
Ask about Digital Voice
Tell us about your current line and how you would like to make calls. We will check the options and help you plan your switch.
Prefer to talk? Call 0191 524 2000, 9am to 5pm, Monday to Friday.
Ready to switch to Digital Voice?
£15 per month, including VAT. Choose the free mobile app or an included digital adapter for your compatible analogue phone.